Bitdefender Internet Security 2014 Guía de usuario descargar pdf (Pagina 60)

12.5. What to do when Bitdefender detected a clean file as

infected?

There are cases when Bitdefender mistakenly flags a legitimate file as being a threat

(a false positive). To correct this error, add the file to the Bitdefender Exclusions

area:

1. Turn off the Bitdefender real-time antivirus protection:

a. Open the Bitdefender window.

b. Click the Settings button on the upper toolbar.

c. In the Settings Overview window, select Antivirus.

d. In the Antivirus Settings window, select the Shield tab.

e. Click the switch to turn off on-access scanning.

A warning window will appear. You must confirm your choice by selecting from

the menu how long you want the real-time protection to be disabled. You can

disable real-time protection for 5, 15 or 30 minutes, for an hour, permanently

or until the system restart.

2. Display hidden objects in Windows. To find out how to do this, please refer to

“How do I display hidden objects in Windows?” (p. 65).

3. Restore the file from the Quarantine area:

a. Open the Bitdefender window.

b. Click the Settings button on the upper toolbar.

c. In the Settings Overview window, select Antivirus.

d. In the Antivirus Settings window, select the Quarantine tab.

e. Select the file and click Restore.

4. Add the file to the Exclusions list. To find out how to do this, please refer to “How

do I exclude a folder from being scanned?” (p. 50).

5. Turn on the Bitdefender real-time antivirus protection.

6. Contact our support representatives so that we may remove the detection

signature. To find out how to do this, please refer to “Asking for help” (p. 172).

12.6. How do I check what viruses Bitdefender detected?

Each time a scan is performed, a scan log is created and Bitdefender records the

detected issues.

The scan log contains detailed information about the logged scanning process, such

as scanning options, the scanning target, the threats found and the actions taken

on these threats.

Scanning with Bitdefender

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Bitdefender Internet Security 2014 Guía de usuario Pagina 60