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d. Click Remove and then Reinstall/change my Bitdefender product.

e. Wait for the uninstall process to complete and then reboot your system.

▶ In Windows Vista and Windows 7:

a. Click Start, go to Control Panel and double-click Programs and

Features.

b. Wait a few moments until the installed software list is displayed.

c. Find Bitdefender and select Uninstall.

d. Click Remove and then Reinstall/change my Bitdefender product.

e. Wait for the uninstall process to complete and then reboot your system.

▶ In Windows 8:

a. From the Windows Start screen, locate Control Panel (for example, you

can start typing "Control Panel" directly in the Start screen) and then click

its icon.

b. Click Uninstall a program or Programs and Features.

c. Wait a few moments until the installed software list is displayed.

d. Find Bitdefender and select Uninstall.

e. Click Remove and then Reinstall/change my Bitdefender product.

f. Wait for the uninstall process to complete and then reboot your system.

3. Reinstall your Bitdefender product.

If this information was not helpful, you can contact Bitdefender for support as

described in section “Asking for help” (p. 172).

26.3. I can no longer use an application

This issue occurs when you are trying to use a program which was working normally

before installing Bitdefender.

After installing Bitdefender you may encounter one of these situations:

● You could receive a message from Bitdefender that the program is trying to make

a modification to the system.

● You could receive an error message from the program you're trying to use.

This type of situation occurs when the Active Virus Control module mistakenly

detects some applications as malicious.

Active Virus Control is a Bitdefender module which constantly monitors the

applications running on your system and reports those with potentially malicious

behavior. Since this feature is based on a heuristic system, there may be cases

when legitimate applications are reported by Active Virus Control.

Solving common issues

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