Bitdefender Internet Security 2014 Guía de usuario descargar pdf (Pagina 170)

c. Find Bitdefender and select Remove.

d. Click Remove and then Reinstall/change my Bitdefender product.

e. Wait for the uninstall process to complete.

f. Reboot your system in normal mode.

▶ In Windows Vista and Windows 7:

a. Click Start, go to Control Panel and double-click Programs and

Features.

b. Wait a few moments until the installed software list is displayed.

c. Find Bitdefender and select Uninstall.

d. Click Remove and then Reinstall/change my Bitdefender product.

e. Wait for the uninstall process to complete.

f. Reboot your system in normal mode.

▶ In Windows 8:

a. From the Windows Start screen, locate Control Panel (for example, you

can start typing "Control Panel" directly in the Start screen) and then click

its icon.

b. Click Uninstall a program or Programs and Features.

c. Wait a few moments until the installed software list is displayed.

d. Find Bitdefender and select Uninstall.

e. Click Remove and then Reinstall/change my Bitdefender product.

f. Wait for the uninstall process to complete.

g. Reboot your system in normal mode.

3. Reinstall your Bitdefender product.

● You had a different security solution before and you did not remove it

properly.

To solve this, follow these steps:

1. Reboot your system and enter in Safe Mode. To find out how to do this, please

refer to “How do I restart in Safe Mode?” (p. 67).

2. Remove Bitdefender from your system:

▶ In Windows XP:

a. Click Start, go to Control Panel and double-click Add / Remove

programs.

b. Wait a few moments until the list of installed software is displayed.

Solving common issues

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