Bitdefender Internet Security 2014 Guía de usuario descargar pdf (Pagina 175)

3. Browse to the location of the infected file (check the scan log) and delete it.

4. Turn on the Bitdefender real-time antivirus protection.

In case the first method failed to remove the infection, follow these steps:

1. Reboot your system and enter in Safe Mode. To find out how to do this, please

refer to “How do I restart in Safe Mode?” (p. 67).

2. Display hidden objects in Windows. To find out how to do this, please refer to

“How do I display hidden objects in Windows?” (p. 65).

3. Browse to the location of the infected file (check the scan log) and delete it.

4. Reboot your system and enter in normal mode.

If this information was not helpful, you can contact Bitdefender for support as

described in section “Asking for help” (p. 172).

27.3. How do I clean a virus in an archive?

An archive is a file or a collection of files compressed under a special format to

reduce the space on disk necessary for storing the files.

Some of these formats are open formats, thus providing Bitdefender the option to

scan inside them and then take appropriate actions to remove them.

Other archive formats are partially or fully closed, and Bitdefender can only detect

the presence of viruses inside them, but is not able to take any other actions.

If Bitdefender notifies you that a virus has been detected inside an archive and no

action is available, it means that removing the virus is not possible due to restrictions

on the archive’s permission settings.

Here is how you can clean a virus stored in an archive:

1. Identify the archive that includes the virus by performing a System Scan of the

system.

2. Turn off the Bitdefender real-time antivirus protection:

a. Open the Bitdefender window.

b. Click the Settings button in the upper toolbar.

c. In the Settings Overview window, select Antivirus.

d. Click the Shield tab in the Antivirus Settings window.

e. Click the switch to turn off On-access scanning.

3. Go to the location of the archive and decompress it using an archiving application,

like WinZip.

4. Identify the infected file and delete it.

5. Delete the original archive in order to make sure the infection is totally removed.

Removing malware from your system

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