Bitdefender Internet Security 2014 Guía de usuario descargar pdf (Pagina 160)

26.6. My Internet is slow

This situation may appear after you install Bitdefender. The issue could be caused

by errors in the Bitdefender firewall configuration.

To troubleshoot this situation, follow these steps:

1. Open the Bitdefender window.

2. On the Firewall panel, click the switch to turn off Firewall.

3. Check if your Internet connection improved with the Bitdefender firewall disabled.

● If you still have a slow Internet connection, the issue may not be caused by

Bitdefender. You should contact your Internet Service Provider to verify if the

connection is operational on their side.

If you receive confirmation from your Internet Service Provider that the

connection is operational on their side and the issue still persists, contact

Bitdefender as described in section “Asking for help” (p. 172).

● If the Internet connection improved after disabling the Bitdefender firewall,

follow these steps:

a. Open the Bitdefender window.

b. On the Firewall panel, click the switch to turn on Firewall.

c. Click the Settings button on the upper toolbar..

d. In the Settings Overview window, select Firewall.

e. In the Firewall Settings window, select the Advanced tab.

f. Go to Internet connection sharing and click the switch to turn it on.

g. Go to Block port scans and click the switch to turn it off.

h. Click to return to the main window.

i. On the Firewall panel, click Manage adapters.

j. Go to Network Type and select Home/Office.

k. Go to Stealth Mode and set it to Remote. Set the Generic to Yes.

l. Close Bitdefender, reboot the system and check the Internet connection

speed.

If this information was not helpful, you can contact Bitdefender for support as

described in section “Asking for help” (p. 172).

Solving common issues

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