Bitdefender Internet Security 2014 Guía de usuario descargar pdf (Pagina 162)

26.9. Bitdefender services are not responding

This article helps you troubleshoot the Bitdefender Services are not responding

error. You may encounter this error as follows:

● The Bitdefender icon in the system tray is grayed out and you are informed that

the Bitdefender services are not responding.

● The Bitdefender window indicates that the Bitdefender services are not responding.

The error may be caused by one of the following conditions:

● temporary communication errors between the Bitdefender services.

● some of the Bitdefender services are stopped.

● other security solutions running on your computer at the same time with

Bitdefender.

To troubleshoot this error, try these solutions:

1. Wait a few moments and see if anything changes. The error may be temporary.

2. Restart the computer and wait a few moments until Bitdefender is loaded. Open

Bitdefender to see if the error persists. Restarting the computer usually solves

the problem.

3. Check if you have any other security solution installed as they may disrupt the

normal operation of Bitdefender. If this is the case, we recommend you to remove

all of the other security solutions and then reinstall Bitdefender.

For more information, please refer to “How do I remove other security solutions?”

(p. 65).

If the error persists, please contact our support representatives for help as described

in section “Asking for help” (p. 172).

26.10. Antispam filter does not work properly

This article helps you troubleshoot the following problems concerning the Bitdefender

Antispam filtering operation:

● A number of legitimate e-mail messages are marked as [spam].

● Many spam messages are not marked accordingly by the antispam filter.

● The antispam filter does not detect any spam message.

26.10.1. Legitimate messages are marked as [spam]

Legitimate messages are marked as [spam] simply because they look like spam

to the Bitdefender antispam filter. You can normally solve this problem by adequately

configuring the Antispam filter.

Solving common issues

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Bitdefender Internet Security 2014 Guía de usuario Pagina 162