Bitdefender Internet Security 2014 Guía de usuario descargar pdf (Pagina 171)

c. Find Bitdefender and select Remove.

d. Click Remove and then Reinstall/change my Bitdefender product.

e. Wait for the uninstall process to complete and then reboot your system.

▶ In Windows Vista and Windows 7:

a. Click Start, go to Control Panel and double-click Programs and

Features.

b. Wait a few moments until the installed software list is displayed.

c. Find Bitdefender and select Uninstall.

d. Click Remove and then Reinstall/change my Bitdefender product.

e. Wait for the uninstall process to complete and then reboot your system.

▶ In Windows 8:

a. From the Windows Start screen, locate Control Panel (for example, you

can start typing "Control Panel" directly in the Start screen) and then click

its icon.

b. Click Uninstall a program or Programs and Features.

c. Wait a few moments until the installed software list is displayed.

d. Find Bitdefender and select Uninstall.

e. Click Remove and then Reinstall/change my Bitdefender product.

f. Wait for the uninstall process to complete and then reboot your system.

3. In order to correctly uninstall the other software, go to their website and run

their uninstall tool or contact them directly in order to provide you with the

uninstall guidelines.

4. Reboot your system in normal mode and reinstall Bitdefender.

You have already followed the steps above and the situation is not

solved.

To solve this, follow these steps:

1. Reboot your system and enter in Safe Mode. To find out how to do this, please

refer to “How do I restart in Safe Mode?” (p. 67).

2. Use the System Restore option from Windows to restore the computer to an

earlier date before installing the Bitdefender product. To find out how to do

this, please refer to “How do I use System Restore in Windows?” (p. 66).

3. Reboot the system in normal mode and contact our support representatives

for help as described in section “Asking for help” (p. 172).

Solving common issues

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