Bitdefender Total Security 2013 Guía de usuario

User's GuideCopyright© 2012 Bitdefender

Installation1Bitdefender Total Security 2013

Friends list / Spammers listMost people communicate regularly to a group of people or even receive messagesfrom companies or organizations in the same

If the spam score exceeds the threshold level, the e-mail is considered SPAM. Thethreshhold level is defined by the antispam sensitivity level. For mo

NoteIf the e-mail is tagged as SEXUALLY EXPLICIT in the subject line, Bitdefender willconsider it SPAM.If the spam score exceeds the threshold level,

ImportantBitdefender integrates into the most commonly used mail clients through aneasy-to-use antispam toolbar. For a complete list of supported mail

4. Click the Add Friend button on the Bitdefender antispam toolbar to add thesender to the Friends list. You may need to click OK to acknowledge. You

19.4. Configuring the Friends ListThe Friends list is a list of all the e-mail addresses from which you always want toreceive messages, regardless of

19.5. Configuring the Spammers ListThe Spammers list is a list of all the e-mail addresses from which you don't wantto receive messages, regardle

To load a previously saved Spammers list, click the Load button and open thecorresponding .bwl file. To reset the content of the existing list when lo

If you are using Microsoft Outlook / Outlook Express / Windows Mail / Thunderbird,you can configure the local antispam filters directly from your mail

20. Privacy ControlYour private information is a constant target for cyber criminals. As the threats havespread to nearly the entire spectrum of onlin

1. Preparing for installationBefore you install Bitdefender Total Security 2013, complete these preparations toensure the installation will go smoothl

2. Click the Settings button on the upper toolbar.3. In the Settings Overview window, select Privacy Control.4. In the Privacy Control Settings window

To add a site to the whitelist, provide its address in the corresponding field and clickAdd.To remove a web site from the list, select it in the list

SettingsClick to select individual features to turn on or off:● Antiphishing Filter● Antimalware Web Filter● Search AdvisorPower SwitchTo enable / dis

Once the prerequisites are met, Bitdefender will inform you of the encryption statusof your chat session through messages displayed in the chat window

3. In the Settings Overview window, select Privacy Control.4. In the Privacy Control Settings window, select the Data Protection tab.5. Make sure data

● Limited user accounts - the rule will apply to you and all limited Windowsaccounts.Click Finish. The rule will appear in the table.From now on, any

2. Click the Settings button on the upper toolbar.3. In the Settings Overview window, select File Encryption.4. In the File Encryption window, select

1. Click the vault in the table and select Open vault in the menu that appears.NoteIf a previously created vault does not appear in the table, right-c

NoteIf you have chosen to create a new file vault, Bitdefender will prompt you to formatthe drive associated with it. Select the formatting options an

You can navigate through the wizard using the Next and Back buttons. To exit thewizard, click Cancel.1. Select File VaultHere you can specify the vaul

2. System requirementsYou may install Bitdefender Total Security 2013 only on computers running thefollowing operating systems:● Windows XP with Servi

1. Click the vault in the table and select Change password in the menu thatappears.A new window will appear.2. Type the current password of the vault

1. Right-click on your desktop or in a folder on your computer, point to Bitdefender> Bitdefender File Vault and select Create File Vault. A new wi

Bitdefender will immediately inform you about the result of the operation. If an errorhas occurred, use the error message to troubleshoot the error. C

Removing files from vaultsIn order to remove files or folders from a vault, the vault must be open. To removefiles or folders from a vault, follow the

The Bitdefender File Shredder will help you permanently delete data by physicallyremoving it from your hard disk.You can quickly shred files or folder

21. FirewallThe Firewall protects your computer from inbound and outbound unauthorizedconnection attempts, both on local networks and on the Internet.

21.1. Turning on or off firewall protectionTo turn firewall protection on or off, follow these steps:1. Open the Bitdefender window.2. On the Firewall

DescriptionStealth optionStealth Mode is on. Your computer is invisible fromboth the local network and the Internet.OnStealth Mode is off. Anyone from

Sending E-mailsAllow or deny sending e-mails over SMTP.By default, this type of connection is allowed.Web Browsing HTTPAllow or deny HTTP web browsing

DescriptionProtocoldelivery of data and also guarantees that packets will be deliveredin the same order in which they were sent.User Datagram Protocol

3. Installation scenariosFresh installationThere is no older version of Bitdefender installed on the computer. In this case,proceed according to the i

DescriptionEventbetween two computers occurs only after a connection isestablished.Flow of data between two computers.TrafficState in which an applica

21.3.3. Adapter rulesFor each network connection you can configure special trusted or untrusted zones.A trusted zone is a device that you fully trust,

21.4. Monitoring network activityTo monitor the current network / Internet activity (over TCP and UDP) sorted byapplication and to open the Bitdefende

3. In the Settings Overview window, select Firewall.4. In the Firewall Settings window, select the Settings tab.5. Turn on Paranoid Mode by clicking t

NoteThe operation of the Intrusion Detection System is related to that of the Active VirusControl. Process exclusion rules apply to both systems.21.6.

22. Safepay secure online transactionsThe computer is fast becoming THE tool for shopping and banking. Paying bills,transferring money, buying pretty

● add tabs to visit multiple websites in the Bitdefender Safepay window by clicking.● navigate back and forward and refresh pages using respectively.●

2. Click the + button to add a new bookmark.3. Enter the URL and the title of the bookmark and click Create. The URL is alsoadded to the Domains list

23. Parental ControlParental Control enables you to control the access to the Internet and to specificapplications for each user holding a user accoun

3. Click the MyBitdefender button at the top of the window and select ParentalControl from the drop-down menu.4. The Parental Control dashboard will o

4. Installing your Bitdefender productYou can install Bitdefender from the Bitdefender installation disc or using a webinstaller downloaded on your co

● The date and time when the event occurred.● The actions taken by Bitdefender.To monitor the Internet traffic, the accessed applications or the Faceb

23.3.1. Web ControlWeb control helps you block websites with inappropriate content and set timerestrictions on Internet access.To configure Web contro

2. You can check what web categories are automatically blocked / restricted for thecurrently selected age group. If you are not satisfied with the def

● uploaded photos and videos● account privacy settingsTo configure Facebook protection for a specific user account:1. Go to the Facebook tab.2. Click

24. Safego protection for social networksYou trust your online friends, but do you trust their computers? Use Safego protectionfor social networks to

● sends a direct message from your account to those persons on your Follow listin whose accounts issues have been detected.● scans your private messag

25. Device Anti-TheftLaptop theft is a major issue that affects individuals and organizations alike. Evenmore than losing the hardware itself, the dat

1. Go to https://my.bitdefender.com and log in to your account.2. Click Anti-Theft.3. Select your computer from the list of devices.4. Select the feat

26. USB ImmunizerThe Autorun feature built into Windows operating systems is a very useful tool thatallows computers to automatically execute a file f

27. Managing your computers remotelyYour MyBitdefender account allows you to manage the Bitdefender products installedon your computers remotely.Use M

Bitdefender to download the files, ensuring you are installing the very latest versionof the software.NoteDownloading the installation files can take

Scan critical areas to detect active malwareAllows you to run a quick scan on the remote computer.Fix critical issuesAllows you to fix the issues that

Tune-up and backup142Bitdefender Total Security 2013

28. Tune-UpBitdefender comes with a Tune-Up module that helps you maintain the integrity ofyour system. The maintenance tools offered are critical for

a. WelcomeTurn on or off the PC Clean-Up options by clicking Custom Clean:● Clean Internet Explorer cache● Clean Mozilla Firefox cache● Clean Recent D

NoteDefragmentation may take a while since it involves moving portions of stored datafrom a place to another on the hard disk. We recommend you to per

To start the Registry Cleaner wizard, follow these steps:1. Open the Bitdefender window.2. On the Tune-Up panel, click Optimize and select Registry Cl

28.5. Recovering cleaned registrySometimes, after registry clean up, you might notice that your system does notwork well or that some applications fai

4. In case you encounter a slow down issue, the problem may be caused by someapplications running on your system. To solve the problem, follow these s

29. Safebox online backup and syncSafebox is the Bitdefender service that allows you to back up your important dataon secure online servers, share it

1. Open the Bitdefender window.2. On the Safebox panel, click Manage and select an option from the drop-downmenu.Manage foldersA new window will appea

installation path, click Change and select the folder in which you would likeBitdefender to be installed.Configure Proxy SettingsBitdefender Total Sec

29.3. Managing Safebox from WindowsWhenever you right-click a folder or inside a folder, the Windows contextual menuwill give you quick access to all

3. A list of points in time when the file was modified is displayed. Select the versionyou want to restore.4. Click Recover to...5. Select the folder

1. Open the Bitdefender window.2. Click the Settings button on the upper toolbar.3. In the Settings Overview window, select Safebox.4. In the Safebox

Troubleshooting154Bitdefender Total Security 2013

30. Solving common issuesThis chapter presents some problems you may encounter when using Bitdefenderand provides you with possible solutions to these

same time. For more information, please refer to “Minimum system requirements”(p. 3).● There are too many invalid registry keys left in your Windows R

b. Run the uninstall tool using administrator privileges.c. Restart your computer.3. Reinstall Bitdefender on the system.If this information was not h

If this information was not helpful, you can contact Bitdefender for support asdescribed in section “Asking for help” (p. 178).30.4. I cannot connect

3. In the Settings Overview window, select Firewall.4. In the Firewall Settings window, select the Settings tab.5. Under Firewall Rules, click Adapter

30.6. My Internet is slowThis situation may appear after you install Bitdefender. The issue could be causedby errors in the Bitdefender firewall confi

NoteYou can find your license key:▶ on the CD/DVD label.▶ on the product registration card.▶ in the online purchase e-mail.3. Click Register Now.● I w

30.7. How to update Bitdefender on a slow Internet connectionIf you have a slow Internet connection (such as dial-up), errors may occur duringthe upda

30.9. Bitdefender services are not respondingThis article helps you troubleshoot the Bitdefender Services are not respondingerror. You may encounter t

30.10.1. Legitimate messages are marked as [spam]Legitimate messages are marked as [spam] simply because they look like spamto the Bitdefender antispa

If you are using a different mail client, you can add contacts to the Friends list fromthe Bitdefender interface. Follow these steps:1. Open the Bitde

1. If you are using one of the mail clients Bitdefender integrates into, indicateundetected spam messages.NoteBitdefender integrates into the most com

1. Open the Bitdefender window.2. On the Antispam panel, click Manage and select Spammers from the drop-downmenu.A configuration window will appear.3.

● Bitdefender Total Security 2013 doesn't scan Lotus Notes POP3 traffic.A possible solution is to repair or reinstall the product. However, you m

b. Run the uninstall tool using administrator privileges.c. Restart your computer.3. Reboot your system in normal mode and reinstall Bitdefender.● You

31. Removing malware from your systemMalware can affect your system in many different ways and the Bitdefender approachdepends on the type of malware

3. After the computer restarts, a menu will appear prompting you to select anoperating system. Choose Bitdefender Rescue Image and press the Enterkey

● Antifraud● Search AdvisorYou can turn the filters on or off at any time after the installation from the Bitdefenderinterface. To achieve the best le

NoteWhen working in Rescue Mode, you are dealing with Linux-type partition names.Disk partitions will appear as sda1 probably corresponding to the (C:

3. Browse to the location of the infected file (check the scan log) and delete it.4. Turn on the Bitdefender real-time antivirus protection.In case th

6. Recompress the files in a new archive using an archiving application, like WinZip.7. Turn on the Bitdefender real-time antivirus protection and run

If this information was not helpful, you can contact Bitdefender for support asdescribed in section “Asking for help” (p. 178).31.5. What to do if I s

5. To turn on the System Restore, clear the Turn off System Restore checkbox on all drives, and click Apply.● For Windows Vista:1. Follow this path: S

31.8. What are the skipped items in the scan log?All files that appear as Skipped in the scan report are clean.For increased performance, Bitdefender

Contact us177Bitdefender Total Security 2013

32. Asking for helpBitdefender strives to provide its customers with an unparalleled level of fast andaccurate support. If you experience any issue wi

b. Complete the submission form with the necessary data:i. Enter your e-mail address.ii. Enter your full name.iii. Choose your country from the corres

33. Online resourcesSeveral online resources are available to help you solve your Bitdefender-relatedproblems and questions.● Bitdefender Support Cent

2. Follow the instructions provided by the selected service to link your accountto Bitdefender.NoteBitdefender does not get access to any confidential

The Bitdefender Support Forum is available at http://forum.bitdefender.com, in 5different languages: English, German, French, Spanish and Romanian. Cl

34. Contact informationEfficient communication is the key to a successful business. During the past 10years BITDEFENDER has established an unquestiona

PO Box 667588Pompano Beach, Fl 33066Phone (office&sales): 1-954-776-6262Sales: [email protected] support: http://www.bitdefender.com/

Fax: +40 21 2641799Sales phone: +40 21 2063470Sales e-mail: [email protected] support: http://www.bitdefender.ro/suportWebsite: http://www

GlossaryActiveXActiveX is a model for writing programs so that other programs and the operatingsystem can call them. ActiveX technology is used with M

BrowserShort for Web browser, a software application used to locate and display Webpages. The two most popular browsers are Netscape Navigator and Mic

EventsAn action or occurrence detected by a program. Events can be user actions,such as clicking a mouse button or pressing a key, or system occurrenc

are increasingly being used by cyber-criminals for malicious purposes (forexample, to collect private data, such as login credentials and social secur

information that will be used for identity theft. The e-mail directs the user tovisit a Web site where they are asked to update personal information,

SpamElectronic junk mail or junk newsgroup postings. Generally known as anyunsolicited e-mail.SpywareAny software that covertly gathers user informati

Bitdefender Total Security 2013User's GuidePublication date 08/21/2012Copyright© 2012 BitdefenderLegal NoticeAll rights reserved. No part of this

Getting started11Bitdefender Total Security 2013

TrojanA destructive program that masquerades as a benign application. Unlike viruses,Trojan horses do not replicate themselves but they can be just as

5. The basicsOnce you have installed Bitdefender Total Security 2013, your computer is protectedagainst all kinds of malware (such as viruses, spyware

Detected issues include important protection settings that are turned off and otherconditions that can represent a security risk. They are grouped int

● Disabled security settings. Such issues are fixed immediately, by enablingthe respective security settings.● Preventive security tasks you need to p

● Antispam● Privacy Control● Firewall● Tune-Up● Safebox● Update● Safego● File EncryptionEvents counters are displayed in the Bitdefender interface to

● Antivirus protection, provided by on-access scanning and continuous scanning.● Firewall protection.● Privacy protection, provided by antiphishing an

● The Bitdefender firewall is set to normal mode (Paranoid mode is turned off). Thismeans that all new connections (both incoming and outgoing) are au

To view and manage the Game list, follow these steps:1. Open the Bitdefender window.2. Click the Settings button on the upper toolbar.3. In the Settin

5.5.2. Laptop ModeLaptop Mode is especially designed for laptop and notebook users. Its purpose is tominimize Bitdefender's impact on power consu

To remove password protection, follow these steps:1. Open the Bitdefender window.2. Click the Settings button on the upper toolbar.3. In the Settings

Each man has his price BobAnd yours was pretty lowBitdefender Total Security 2013

6. Bitdefender interfaceBitdefender Total Security 2013 meets the needs of computer beginners and verytechnical people alike. Its graphical user inter

● Hide / Show Security Widget - enables / disables Security Widget.● Update Now - starts an immediate update. You can follow the update status inthe U

DescriptionLinkOpens a web page in your browser where you can take a shortsurvey about your experience in using the product. We relyFeedbackon your fe

● Autopilot / User Mode allows you to engage the Autopilot and enjoy completelysilent security. For detailed information, please refer to “Autopilot”

● Vulnerability Scan● Rescue ModeThe Autoscan switch allows you to turn the Autoscan feature on or off.For more information about scan tasks and how t

For more information about firewall configuration, please refer to “Firewall” (p.116).Tune-UpBitdefender Total Security 2013 offers not just security,

Click the Update Now button on the panel to start an immediate update.For more information about configuring updates, please refer to “KeepingBitdefen

For more information, please refer to “ID theft protection” (p. 115).6.3. Settings Overview windowThe Settings Overview window gives you access to the

6.4. Security WidgetSecurity Widget is the quick and easy way to monitor and control BitdefenderTotal Security 2013. Adding this small and unintrusive

The button on the left side of the widget gives you direct access to the Firewallsettings window, and also doubles up as a real-time graphical represe

Table of ContentsInstallation ... 11. Preparing for installation ... . . . . ...

7. Registering BitdefenderIn order to be protected by Bitdefender, you must register your product with alicense key. The license key specifies how lon

Bitdefender will alert you when the expiration date of your current license isapproaching. Follow the instructions in the alert to purchase a new lice

8. MyBitdefender accountThe online features of your product and additional Bitdefender services are availableexclusively through MyBitdefender. You mu

you will be prompted to log in to MyBitdefender every time you want to use a featurethat requires an account.To open the MyBitdefender window from whi

NoteBitdefender does not get access to any confidential information such as the passwordof the account you use to log in, or the personal information

9. Keeping Bitdefender up-to-dateNew malware is found and identified every day. This is why it is very important tokeep Bitdefender up to date with th

You can find out when updates were initiated and information about them (whetherthey were successful or not, if they require a restart to complete the

1. Open the Bitdefender window.2. Click the Settings button on the upper toolbar.3. In the Settings Overview window, select Update.4. In the Update Se

How to39Bitdefender Total Security 2013

10. Installation10.1. How do I install Bitdefender on a second computer?If you have purchased a license key for more than one computer, you can use th

9.4. Adjusting update settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37How to ...

● Bitdefender Internet Security 2013● Bitdefender Total Security 2013If you want to install another Bitdefender 2013 product on your system than theon

11. Registration11.1. What Bitdefender product am I using?To find out which Bitdefender program you have installed, follow these steps:1. Open the Bit

11.4. How do I register Bitdefender without an Internetconnection?If you just purchased Bitdefender and you do not have an Internet connection, youcan

4. A web page will open on your web browser where you can purchase aBitdefender license key.NoteAs an alternative, you can contact the retailer you bo

12. Scanning with Bitdefender12.1. How do I scan a file or a folder?The easiest and recommended way to scan a file or folder is to right-click the obj

You can easily configure the scanning options by adjusting the scan level. Dragthe slider along the scale to set the desired scan level.You can also c

12.5. What to do when Bitdefender detected a clean file asinfected?There are cases when Bitdefender mistakenly flags a legitimate file as being a thre

1. Open the Bitdefender window.2. Click the Events button on the upper toolbar.3. In the Events Overview window, select Antivirus.4. In the Antivirus

13. Parental Control13.1. How do I protect my children from online threats?Bitdefender Parental Control allows you to restrict access to Internet and

2. Go to: https://my.bitdefender.com3. Log in to your account using your user name and password.4. Click Parental Control to access the dashboard.5. S

17. Useful Information ... . . . . ... . . . . . ... . . . . ... . . . . 6017.1. How do I automatically shut down the computer a

If you need to restrict access to a game or an application, you can use BitdefenderParental Control even when you are not at home.To block access to a

2. Click Start, click Control Panel, and then click User Accounts.3. Click Create a new account.4. Type the name for the user. You can use the person&

14. Privacy Control14.1. How do I make sure my online transaction is secure?To make sure your online operations remain private, you can use the browse

14.3. How do I protect my Facebook account?Safego is a Facebook application developed by Bitdefender to keep your socialnetworking account safe.Its ro

5. Click Create if you only want to create the vault at the selected location. Tocreate and display the vault as a virtual disk drive in My Computer c

15. Tune Up15.1. How do I improve my system performance?The system performance depends not only on the hardware configuration, such asthe CPU load, me

15.1.3. Clean Windows RegistryCleaning the Windows Registry can improve the performance of your system. Todo this, use the Registry Cleaner. The Regis

16. Safebox Online Backup16.1. How do I access my backed up files from anothercomputer?With Bitdefender you can have access to the files you backed up

In case you have a large amount of data that includes music, movies or importantfiles, the free online space may not be enough.To upgrade your online

17. Useful Information17.1. How do I automatically shut down the computer afterthe scan is over?Bitdefender offers multiple scan tasks that you can us

19.3.1. Indicating detection errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9419.3.2. Indicating undetected sp

To manage the proxy settings, follow these steps:1. Open the Bitdefender window.2. Click the Settings button on the upper toolbar.3. In the Settings O

● For Windows Vista and Windows 7:1. Click Start.2. Locate Computer on the Start menu.3. Right-click Computer and select Properties.4. Look under Syst

2. Wait a few moments until the installed software list is displayed.3. Find the name of the program you want to remove and select Uninstall.4. Wait f

To start Windows in Safe Mode:1. Restart the computer.2. Press the F8 key several times before Windows starts in order to access the bootmenu.3. Selec

Managing your security65Bitdefender Total Security 2013

18. Antivirus protectionBitdefender protects your computer from all kinds of malware (viruses, Trojans,spyware, rootkits and so on). The protection Bi

To protect you against unknown malicious applications, Bitdefender uses ActiveVirus Control, an advanced heuristic technology, which continuously moni

WarningThis is a critical security issue. We recommend you to disable real-time protectionfor as little time as possible. If real-time protection is d

● Scan options for accessed files. You can set Bitdefender to scan all accessedfiles or applications (program files) only. Scanning all accessed files

Though not recommended, you can disable e-mail, web or instant messagingantivirus scan to increase system performance. If you disable the correspondin

23.3.3. Facebook protection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13323.3.4. Instant Messaging con

Files that cannot be disinfected are moved to quarantine in order to containthe infection. Quarantined files cannot be executed or opened; therefore,

18.2. On-demand scanningThe main objective for Bitdefender is to keep your computer clean of viruses. Thisis first and foremost done by keeping new vi

18.2.3. Running a Quick ScanQuick Scan uses in-the-cloud scanning to detect malware running in your system.Running a Quick Scan usually takes less tha

unresolved threats, you will be prompted to choose the actions to be taken onthem.18.2.5. Configuring a custom scanTo configure a scan for malware in

To save a recently run custom scan to the favorite scans list, follow these steps:1. Open the custom scan configuration window.a. Open the Bitdefender

system only if the infected file is extracted from the archive and executed withouthaving real-time protection enabled. However, it is recommended to

Step 1 - Perform scanBitdefender will start scanning the selected objects. You can see real-time informationabout the scan status and statistics (incl

You can choose an overall action to be taken for all issues or you can select separateactions for each group of issues. One or several of the followin

Take no actionNo action will be taken on the detected files. After the scan is completed, youcan open the scan log to view information on these files.

18.3. Automatic scan of removable mediaBitdefender automatically detects when you connect a removable storage deviceto your computer and scans it in t

30.10.2. Many spam messages are not detected . . . . . . . . . . . . . . . . . . . . . . . . . . 16430.10.3. Antispam filter does not detect any spam

● In some cases, Bitdefender may not be able remove malware from specific filesdue to legal or technical constraints. Such an example are files archiv

2. Click the Settings button on the upper toolbar.3. In the Settings Overview window, select Antivirus.4. In the Antivirus Settings window, select the

a. Click the Add button, located at the top of the exclusions table.b. Enter the extensions that you want to be excluded from scanning, separatingthem

In addition, Bitdefender scans the quarantined files after each malware signatureupdate. Cleaned files are automatically moved back to their original

18.6.1. Checking detected applicationsTo check the applications detected by Active Virus Control, follow these steps:1. Open the Bitdefender window.2.

NoteAs you set the protection level higher, Active Virus Control will require fewer signsof malware-like behavior to report a process. This will lead

18.7. Fixing system vulnerabilitiesAn important step in protecting your computer against malicious persons andapplications is to keep up to date the o

e. Weak passwordsYou can see the list of the Windows user accounts configured on your computerand the level of protection their password provides.Clic

ImportantTo be automatically notified about system or application vulnerabilities, keep theAutomatic Vulnerability Scan enabled.6. Choose the system v

19. AntispamSpam is a term used to describe unsolicited e-mail. Spam is a growing problem,both for individuals and for organizations. It's not pr